Service Agreement
Creative Media Agency provides professional digital business solutions including website design, branding, automation services, marketing support, and digital communication systems. All services are provided according to business requirements, project discussions, and professional agreements between the company and the client.
Clients are expected to provide accurate project information, branding requirements, and communication details before project execution. Delays caused due to incomplete information or approval issues may affect project timelines and delivery schedules.
Payment Terms
All project payments, service charges, and business consultation fees must be completed according to the agreed payment structure discussed before project initiation. Creative Media Agency reserves the right to pause or delay services in case of incomplete or delayed payments.
Advance payments made for projects, branding services, automation systems, or digital campaigns may not be refundable once project execution or creative work has started.
Project Delivery
Project timelines depend on service requirements, communication flow, approval process, and business content provided by the client. Creative Media Agency continuously focuses on timely delivery and professional project management.
Additional revisions, extra requirements, or changes beyond the agreed project scope may require additional time and separate service charges depending on project complexity.
Digital Content & Branding
Clients are responsible for providing authorized business materials, logos, brand assets, content, and marketing information used in digital projects. Creative Media Agency is not responsible for copyright issues related to third-party materials provided by clients.
All digital solutions developed by Creative Media Agency are intended for professional business use only and should not be used for illegal, misleading, or harmful activities.
Communication Policy
Professional communication between Creative Media Agency and clients is maintained through approved contact methods including email, phone calls, WhatsApp communication, and project discussions. Clients are expected to maintain professional communication during project execution and support processes.
Delays in communication, approvals, or project responses from the client side may impact service timelines and workflow management.
Service Modifications
Creative Media Agency reserves the right to improve, update, modify, or discontinue services according to business requirements, technical upgrades, or operational improvements without prior notice.
The company also reserves the right to refuse services related to harmful, misleading, illegal, or inappropriate digital activities.
Business Responsibility
Creative Media Agency continuously works to provide professional digital solutions and business support. However, business growth, marketing performance, customer engagement, and digital success may vary depending on market conditions, customer behavior, business strategy, and external factors.
The company is not responsible for third-party platform changes, algorithm updates, technical issues, or market-related performance fluctuations affecting digital campaigns or online visibility.